From a Food Server: How to Complain When Your Service Sucks by Dawn Taylor
6 months ago
I've been a food server a long time. Here, I’m going to share a few things when it comes to approaching "bad" service:
- Servers should be back within a few minutes of bringing food to ask how things are. If you aren't happy, say something right away! Then they can offer a replacement. If you wait until you've eaten half of your meal, or at the end, it is too late for the server to fix the problem.
- If you just don't like the food ... same thing! A good server will say, "No problem," and suggest another item. If she or he doesn't then they are likely new to the serving game. You will usually already see signs of a newbie: they fluster easily and seem unorganized. With an experienced server it is unacceptable if they are otherwise on the ball – you will see apathy and know they just don't care.
- Food taking too long is usually an issue with the kitchen and not a sign of a bad server. Food under- or over-cooked, same thing. A well-oiled kitchen can get behind or make mistakes. This is not the server's fault. And if you're running late don't expect fast service during peak hours!
A manager should be a last resort. If you're not happy, a good server will handle it with a smile and maybe even a free dessert!